Shipping Policy

Effective date: July 23, 2026

Thank you for shopping with SEA FUN FL (“SEA FUN,” “we,” “us,” or “our”). This Shipping Policy explains how we process, pack, and deliver orders placed on seafun.shop. Underwater camera housings, dome ports, and dive accessories are precision equipment, and we treat every shipment accordingly — from protective packaging to insured, trackable delivery. If you have any questions about a shipment, contact our delivery team at [email protected] or call (786) 927-7131.

1. Shipping Destinations

We currently ship to all 50 United States and the District of Columbia, including Alaska, Hawaii, and U.S. P.O. Boxes (via USPS). At this time we do not ship internationally, to U.S. territories, or to APO/FPO/DPO military addresses. If you are located outside the United States and are interested in our products, write to [email protected] — we will let you know if international shipping becomes available.

2. Shipping Rates

• FREE standard shipping on all orders of $100 or more (after discounts, before taxes).
• $9.95 flat-rate standard shipping on orders under $100.

The shipping cost, if any, is always displayed at checkout before you complete payment. There are no hidden handling fees.

Rates & services at a glance

Alaska, Hawaii and P.O. Box deliveries: add 2–3 business days to the transit times above.

3. Order Processing Time

Orders are processed and dispatched within 1–2 business days (Monday through Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM Eastern Time, or on weekends and holidays, begin processing the next business day.

Before dispatch, every underwater housing is visually inspected: we verify the main O-ring is seated, buttons and levers actuate freely, and the port or flat lens is free of cosmetic defects. This inspection protects you and rarely adds time, but during peak season (November–January) processing can take up to 3 business days. If a delay of more than 3 business days occurs, we will notify you by email.

4. Delivery Times

Once dispatched, standard shipments are delivered by USPS or UPS ground services within 3–7 business days for the contiguous United States. Deliveries to Alaska, Hawaii, and P.O. Boxes may take 5–10 business days.

Delivery estimates are provided by the carriers and are not guaranteed. Weather events (including hurricane-season disruptions in Florida), carrier backlogs, and other circumstances beyond our control may extend delivery times. Total time to receive your order = processing time + carrier transit time.

5. Tracking Your Order

You will receive two emails from us:

• An order confirmation immediately after your purchase.
• A shipping confirmation with a tracking number as soon as your parcel is handed to the carrier.

Tracking activation can take up to 24 hours after the label is created. You can also find tracking details under My Account → Orders. If your tracking has not updated for 5 or more business days, contact [email protected] and we will open a trace with the carrier.

6. Packaging, Insurance & Signature Requirements

Housings and dome ports are shipped in their retail packaging, double-boxed with cushioning where appropriate. Dome ports ship with their protective covers installed — please keep these covers for storage and travel.

• Orders over $300 are shipped with carrier insurance at our expense.
• Orders over $500 additionally require a signature on delivery. If you will not be home, most carriers let you redirect the parcel to a pickup point through their website.

7. Incorrect Addresses & Address Changes

Please double-check your shipping address at checkout. We can usually change an address if you email [email protected] within 2 hours of placing the order; once a parcel has been dispatched, the address can no longer be changed.

If a parcel is returned to us as undeliverable due to an address error made by the customer, we will contact you to arrange reshipment; a reshipment fee equal to our actual carrier cost may apply. If you prefer a refund instead, the original outbound shipping cost (if any) is non-refundable.

8. Lost, Stolen, or Damaged Shipments

Damaged in transit

Despite careful packaging, transit damage can happen. Please inspect your parcel on arrival. If the outer box or the product is damaged:

1. Keep all packaging materials — carriers require them for claims.
2. Photograph the outer box, inner packaging, and the damaged item.
3. Email the photos with your order number to [email protected] within 48 hours of delivery.

We will file the carrier claim ourselves and ship you a replacement as soon as the claim is accepted — you will not be left waiting for the carrier’s internal process to finish before we help you.

Lost shipments

If tracking shows no movement for 7 business days, we will open a trace with the carrier. If the carrier confirms loss, we will reship your order or refund it in full — your choice.

Stolen / missing after “Delivered”

If tracking shows “Delivered” but you cannot locate the parcel, first check with household members, neighbors, your mailroom, and around the delivery location; carriers occasionally mark parcels delivered up to 24 hours early. If it still cannot be found after 24 hours, contact us at [email protected] within 7 days and we will assist with a carrier investigation and work with you in good faith on a resolution.

9. Backorders & Split Shipments

If an item in your order is unexpectedly out of stock, we will contact you within 1 business day with the choice to wait, swap for an alternative (for example, a different port or housing color), or receive an immediate refund for that item. When an order contains both in-stock and backordered items, we may split the shipment at no extra cost to you.

10. Sales Tax

Orders shipped to addresses in Florida are charged applicable state and local sales tax, calculated at checkout. Tax for other states, where required by law, is also calculated and displayed at checkout before payment.

11. Order Changes & Cancellations

Need to change items, swap a port length, or cancel altogether? Email [email protected] with your order number as soon as possible. Orders can be modified or cancelled free of charge at any point before dispatch (dispatch normally happens within 1–2 business days). Once the parcel has left our warehouse, the order can no longer be intercepted — but you can use our 30-day return process instead, and if you refuse delivery the parcel will return to us and be processed as a standard return once received.

12. Holiday & Peak-Season Shipping

During November and December, carriers publish order-by dates for guaranteed pre-holiday delivery; we display any relevant cutoff dates in the cart banner during that period. Our own processing may extend to 3 business days at peak. If you are shipping a gift, consider selecting delivery to your own address first — dive equipment should always be inspected and test-fitted well before it is gifted or traveled with.

13. Wrong Item Received

If you receive an item different from what you ordered — wrong housing model, wrong port, wrong color — do not open sealed component bags. Email [email protected] with a photo of the item and its label, and we will send the correct item with a prepaid return label for the incorrect one. Our error never costs you anything.

14. Pre-Dive Reminder

Please plan your purchase with your dive trip in mind: we always recommend receiving your housing at least one to two weeks before travel, so you have time to inspect it, fit your camera, lubricate and seat the O-rings, and perform a shallow-water or pool test dive without the camera inside. See our FAQ for the full pre-dive checklist.

15. Contact Us

SEA FUN FL
24 Carlisle Drive, Miami Springs, FL 33166, United States
Shipping & delivery: [email protected]
Order questions: [email protected]
General support: [email protected]
Phone: (786) 927-7131 (Mon–Fri, 9 AM–5 PM ET)