Returns & Exchanges

Effective date: July 23, 2026

At SEA FUN FL we want you to dive with total confidence — in the water and in your purchase. This policy explains how returns, exchanges, refunds, and warranty claims work for orders placed on seafun.shop. If anything is unclear, our returns team is one email away: [email protected].

1. The Short Version

• 30 days from the day of delivery to start a return.
• Items must be unused underwater, complete, and in original packaging.
• No restocking fees on unopened items returned in compliance with this policy.
• Defective or incorrectly shipped items: we pay the return shipping and make it right.
• Refunds are issued to the original payment method within 5–10 business days after inspection.

2. Return Window

You may request a return within 30 calendar days of the delivery date shown by the carrier’s tracking. Requests made after 30 days cannot be accepted as returns, but may still qualify for warranty service (see Section 9).

3. Return Conditions

Underwater housings are safety-critical optical equipment, so returned items must meet all of the following conditions:

• The item has not been used underwater (dry test-fitting your camera at home is perfectly fine).
• All components are included: main O-ring and any spare O-rings, port covers, desiccant packs, hand strap, tools, manuals, and original retail box.
• No scratches on dome ports, flat ports, or lens elements; no salt residue, sand, or corrosion; no lubricant contamination beyond factory state.
• The item is not marked “Final Sale” on its product page.

We inspect every return upon arrival. Items showing underwater use, missing components, or damage caused after delivery may be refused or subject to a reduced refund proportional to the diminished value; we will always contact you with photos and options before applying any reduction.

4. Non-Returnable Items

• Gift cards.
• Items marked Final Sale or sold explicitly “as-is.”
• Consumables once opened: O-ring kits, silicone grease, desiccant packs, and anti-fog inserts (unopened consumables in sealed packaging remain returnable).
• Products that have been modified, disassembled beyond user-serviceable steps, or repaired by anyone other than the manufacturer or an authorized service center.

5. How to Start a Return (RMA Process)

1. Email [email protected] with your order number, the item(s) you wish to return, the reason, and — for damage or defect claims — a few photos or a short video.
2. We respond within 1 business day with your Return Merchandise Authorization (RMA) number and the return address. Please do not ship anything back without an RMA number; unidentified parcels can significantly delay your refund.
3. Pack the item securely — ideally double-boxed, the same way it arrived, with the dome port cover installed. Write the RMA number on the outside of the box.
4. Ship it back within 14 days of receiving the RMA. We strongly recommend a tracked, insured service; the item remains your responsibility until it reaches us.

6. Who Pays Return Shipping?

• Change of mind, wrong camera model ordered, no longer needed: the customer pays return shipping.
• Our error (wrong item shipped, item not as described) or a verified manufacturing defect: we email you a prepaid return label at no cost, and refund or replace at your choice.

Tip: not sure which housing or port fits your camera and lens? Check the port compatibility chart on our site or email [email protected] before ordering — we’re happy to confirm fitment and save you a return altogether.

Pre-return checklist

Before sealing your return box, confirm every point below — it is the fastest route to a full, first-pass refund:

• ☐ RMA number written clearly on the outside of the box
• ☐ Main O-ring and all spare O-rings included
• ☐ Port cover installed on any dome or flat port
• ☐ Tools, hand strap, desiccant packs, and manuals included
• ☐ Original retail box inside a protective outer shipping box (please do not tape or write on the retail box itself)
• ☐ Tracked and insured shipping service selected

7. Refunds

After your return arrives, inspection takes 3–5 business days. Once approved, the refund is issued to your original payment method and typically appears within 5–10 business days, depending on your bank or card issuer.

• The product price and any taxes are refunded in full.
• Original shipping charges (if your order was under the free-shipping threshold) are refunded only when the return is due to our error or a defect.
• If your refund has not arrived after 10 business days from our confirmation email, first contact your bank, then email [email protected] and we will trace it.

Refund timeline at a glance

8. Exchanges

Need a different port length, housing color, or the version for a different camera body? Request an exchange through the same RMA process. Because our stock moves quickly, the fastest guaranteed route is to place a new order for the correct item as soon as we confirm your exchange RMA — the return is then refunded as usual. We will price-match your original order if the replacement item’s price has increased in the meantime.

9. Warranty & Water Damage

Manufacturer warranty

Housings and ports we sell are covered by a 1-year manufacturer warranty against defects in materials and workmanship, counted from the delivery date. O-rings and other consumable sealing parts are wear items and are covered for 90 days against manufacturing defects only. Warranty claims can be started through [email protected] — include your order number, photos/video of the issue, and a description of how the product was used and maintained.

Flooding and water damage

A flooded housing is every underwater photographer’s nightmare, and we handle these cases carefully and fairly. Please understand what the warranty does and does not cover:

• Covered: leaks caused by verified manufacturing defects — e.g., a cracked housing body, defective port seal surface, or faulty button shaft seal present from manufacture.
• Not covered: flooding caused by improper closure; a pinched, twisted, dirty, damaged, or missing O-ring; hair, sand, or fibers across the seal; exceeding the housing’s rated depth; missing or incorrectly installed port; or failure to perform a pre-dive seal check.

If your housing floods, do not open it underwater, rinse the outside with fresh water, remove the camera as soon as you are dry, and photograph everything — the housing interior, the O-ring as found, and the seal groove — before cleaning anything. These photos are the single most helpful evidence for a fair claim assessment. Note that the warranty covers the housing itself; the camera and lens inside are not covered by the housing warranty, which is standard across the industry. We strongly recommend performing an empty (no camera) test dive or pool/bathtub pressure test before first use, and using a vacuum leak-check system where supported — see our FAQ.

10. Damaged on Arrival / Wrong Item

Report transit damage or an incorrect item within 48 hours of delivery to [email protected] (see our Shipping Policy). Keep all packaging. We will resolve it with a replacement or full refund, including all shipping costs.

11. Late or Missing Return Confirmation

We email you at every step: when your RMA is issued, when your return arrives, when inspection completes, and when the refund is sent. If you have not heard from us within 5 business days of your return’s tracked delivery to our address, email [email protected] with your RMA number.

12. Contact

SEA FUN FL
24 Carlisle Drive, Miami Springs, FL 33166, United States
Returns & refunds: [email protected]
Technical & warranty: [email protected]
General: [email protected] · (786) 927-7131 (Mon–Fri, 9 AM–5 PM ET)